Shipping & Returns

We currently only ship within Canada and to the US.
Shipping costs are weight based and will be automatically calculated during check out. We utilize Canada Post and USPS for shipments depending on our volume of orders and the shipping destination.

If you need a rush or expedited shipping method? Please contact me & we'll discuss options to meet your time needed!

I gladly accept returns, exchanges, and cancellations
  • Just contact me within: 14 days of delivery
  • Ship items back to me within: 21 days of delivery
  • Request a cancellation within: 24 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale
  • Services or Digital Items
  • Bath and Body products
  • Candles / Wax Melts

Conditions of return

Buyers are responsible for return shipping costs, except in the case an item was sent incorrectly or received damaged or defective. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I want you to be happy with your Starletta Designs purchase so please reach out if there are any issues you would like to discuss! I pride myself on having excellent customer service and providing a high quality product to my customers.



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